Privacy Policy

1. Who we are

StirClean Services Limited is a private limited company registered in England and Wales. Company number: 17244885. Registered office: 176 Waterloo Street, Burton-On-Trent, England, DE14 2NQ.

For data protection purposes, StirClean Services Limited is the data controller for personal data collected through this website. If you have any questions about this privacy policy or how we handle your data, please contact us at [email protected].

2. What data we collect

We may collect the following categories of personal data through this website:

• Contact information — your name, email address, and optionally your phone number, provided through the cleaning enquiry form.
• Business information — your company or organisation name, where provided voluntarily as part of an enquiry.
• Site and premises information — details about your premises, cleaning requirements, access arrangements, and priority areas submitted through the cleaning enquiry form.
• Communication records — records of emails or other communications you send to us in connection with a cleaning enquiry.
• Technical data — basic website usage data such as your IP address, browser type, and pages visited, where analytics or server logging is in operation.

We do not collect payment card data through this website. We do not request or store sensitive personal data (such as health data) through our enquiry forms.

3. How we use your data

We use the personal data you provide for the following purposes:

• To review and respond to your cleaning enquiry.
• To discuss suitable cleaning options, scope, access requirements, and scheduling around the information provided.
• To communicate with you by email in relation to a cleaning enquiry or service discussion.
• To maintain records of cleaning enquiries for our internal business purposes.
• To comply with any applicable legal obligations.

We do not use your personal data for marketing purposes without your consent. We do not sell your personal data to third parties.

4. Legal basis for processing

We process your personal data on the following legal bases:

• Contract performance / pre-contractual steps — where the data is necessary to respond to a cleaning enquiry or discuss a service arrangement.
• Legitimate interests — where it is in our legitimate interest to maintain records of business enquiries and communications.
• Consent — where you have ticked the consent checkbox on the enquiry form and confirmed your agreement to the use of your data for the purpose of the enquiry.
• Legal compliance — where we are required to process or retain data to comply with applicable law.

5. Data sharing

We do not sell or rent personal data to third parties. We may share personal data with service providers who help us operate this website or manage our communications (such as email hosting providers), where those providers are bound by appropriate data processing terms.

We may be required to share personal data with regulatory bodies or law enforcement if required by applicable law.

6. Data retention

We retain personal data submitted through cleaning enquiries for as long as is reasonably necessary to manage the enquiry, follow up on any related service discussions, and maintain appropriate business records. Where an enquiry does not progress to an agreed service arrangement, data is retained only as long as is reasonably necessary for legitimate business purposes.

You may request deletion of your personal data at any time by contacting us at [email protected].

7. Cookies

This website may use essential cookies required for basic website function. We do not currently use analytics cookies, tracking cookies, or advertising cookies. See our Cookie Policy for further information.

8. Your rights

Under applicable UK data protection law (UK GDPR), you have the following rights:

• The right to access the personal data we hold about you.
• The right to rectification of inaccurate or incomplete data.
• The right to erasure of your data in certain circumstances.
• The right to restriction of processing in certain circumstances.
• The right to data portability in certain circumstances.
• The right to object to processing based on legitimate interests.
• The right to withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, please contact us at [email protected].

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe we have handled your personal data unlawfully.

9. Security

We take reasonable technical and organisational measures to protect personal data against accidental loss, unauthorised access, and misuse. However, no internet transmission is completely secure, and we cannot guarantee the security of data transmitted to our website.

10. Third-party websites

This website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and recommend you review their privacy policies independently.

11. Changes to this policy

We may update this privacy policy from time to time. The updated version will be published on this page with a revised date. We recommend reviewing this page periodically.

12. Contact

For any questions, requests, or concerns about this privacy policy or how we handle your data, please contact us at:

StirClean Services Limited
176 Waterloo Street
Burton-On-Trent
England, DE14 2NQ
[email protected]